Increasing back office productivity with document automation and AI

March 31, 2023

31 March 2023

Increasing back office productivity with document automation and AI

Document automation and the use of Artificial Intelligence are revolutionizing the management of corporate back office workflows, offering significant benefits in terms of operational efficiency and the ability to make more informed strategic decisions.

With automated document processing, companies can eliminate dependence on manual processes and reduce transcription errors, allowing employees to spend more time on value-added tasks and activities that require human intervention. The use of AI in document management makes it possible to extract and analyze large amounts of data quickly and accurately, providing useful information for making informed decisions.

Increasing productivity is one of the main goals of businesses, and document automation can contribute greatly to achieving this goal. By reducing the time required for document management activities, employees can focus on other value-added activities, increasing overall back office productivity and improving the operational efficiency of the entire company. In addition, document process automation reduces both document processing time and customer response time, enabling faster management of workflows.

However, document process automation is only possible through the use of automation software: these software enable faster execution of tasks, reducing the risk of errors and duplication.
We therefore explore the benefits of document automation and the use of AI for document management in the back office by analyzing WENDA AI Document Processing Wenda's software solution for document process automation.

The benefits of document automation

Automated document processing has numerous benefits for companies. First of all, it reduces the amount of paper used in the company, thereby reducing the costs associated with purchasing materials and storing them. In addition, document automation allows strategic decisions to be made more quickly and efficiently because all information is available immediately and accurately.

But let's briefly review 3 benefits of document automation.

1. Increased productivity, reduced errors

A significant amount of information needed for critical supply chain and logistics operations is still manually extracted from various data sources, including emails, spreadsheets, pdf files and existing systems such as ERP, TMS, and WMS.
Problems associated with manual document processing include repetitive and time-consuming tasks, data entry errors, and the high risk of lost or misplaced documents. To address these challenges, you can choose the Wenda software which increases staff productivity by 50%: Wenda AI Document Processing is designed to streamline processes, reduce manual data entry errors, and improve operational efficiency, and in fact many logistics and supply chain companies are beginning to use this document automation solution.

2. More customers with less effort

For logistics and supply chain companies, document automation solutions will have a direct impact on how they respond to customers. Automation will enable back office staff to respond quickly to requests, allowing staff to use their time to serve more customers during working hours.
Document automation technologies do not require breaks and rests, and so customers can be assured of total service, 24/7.
In fact, automation and automatic data entry will ensure continuity of service-it is a way to produce more by doing less.

3. Keeping pace with digital transformation

Adoption rates of automated document generation continue to grow. By 2025, the global market for document management systems will reach $10.17 billion with a CAGR of 13%1.

The growing demand for automation solutions gives a boost to document automation, as automated document management is an essential part of any system's digital transformation and one of the first steps to be taken.

All this means that companies can manage document processes faster and more efficiently, devoting more time and resources to high value-added activities. In addition, document automation promotes more efficient logistics as it reduces document processing errors, improving data quality and information accuracy. Ultimately, document automation is a valuable investment for companies looking to improve operational efficiency and make strategic decisions based on accurate and timely information.

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Increasing productivity with document automation

Document automation not only reduces the time it takes to complete tasks, but also increases staff productivity2. This translates into greater operational efficiency and efficient logistics, which contribute to the achievement of the company's strategic goals.

In particular, process automation through AI can improve customer service and back office performance in general, as employees can focus on creative tasks that require purely human intelligence, such as problem solving and customer satisfaction. As noted in a recent Goldman Sachs report, "The combination of significant labor cost savings, new job creation, and a productivity boost for non-displaced workers raises the possibility of a labor productivity boom like those that followed the emergence of earlier general-purpose technologies like the electric motor and personal computer"3.

Wenda's document automation software, for example, can increase staff productivity by 50%, allowing more documents to be handled in less time and without errors. By automating document processes, Wenda AI Document Processing enables simplified workflow management, improving logistics efficiency. With a more efficient document workflow, you can ensure that the right documents are available to the right employees at the right time, improving service quality and reducing waiting times.

The combination of significant labor cost savings, new job creation, and a productivity
 boost raises the possibility of a labor productivity boom.

In short, document automation is a key step in the digital transformation of companies and their ability to remain competitive in the market. The elimination of repetitive tasks and automated document management enable increased staff productivity and improved quality of work performed, while simultaneously making the company more sustainable and environmentally friendly.


Document workflow automation software

A recent Goldman Sachs report found that widespread adoption of AI could increase labor productivity and boost global GDP by 7% per year over a 10-year period4.
In addition, we have seen how the use of AI-based document automation software can have a significant impact on a company's operational efficiency, particularly with regard to back office activities and document workflow.
For example, a company can use Wenda AI Document Processing to extract data from documents and emails and automatically enter them into its ERP, WMS, TMS or on the Wenda platform without printing, eliminating the need for manual data entry, reducing the risk of data entry errors, and initiating workflows automatically.
This means that staff can focus on more meaningful and value-adding activities for the company, thereby improving overall operational efficiency and productivity. In addition, Wenda's document automation software can contribute to more efficient logistics, as documents needed for shipping and delivery can be processed faster and more accurately, reducing the risk of delays and errors. Intelligent document processing when incorporated into business processes can also provide important visibility into work processes, enabling any delays or inefficiencies in workflow to be identified and resolved. 

Wenda's cloud platform offers a unique experience for supply chain and logistics professionals in numerous industries, and can bring several benefits:

  • +50% staff productivity: you can reduce time spent on repetitive tasks and documents, increasing employee productivity; 
  • -20% inventory costs: you can improve visibility and accuracy of data, to reduce direct and indirect inventory costs;
  • -30% operational costs: you can implement various automations, gaining extensive visibility useful for reducing operational costs and risks;
  • + Reputation: you can gain control of your operations, increasing customer satisfaction and enhancing your brand image.

Wenda AI Document Processing can analyze the following documents and automate workflows related to them:  

  • Spot offers
  • Pickup requests
  • Packing lists
  • Bill of lading
  • Cargo manifest
  • Custom bill 
  • Proof of delivery 
  • Certificate of origin 
  • Shipment advice
  • Declarations
  • Invoices

Other documents? Ask one of our experts!

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Document automation and the use of Artificial Intelligence in the corporate back office are revolutionizing the management of workflows, offering significant benefits in terms of operational efficiency and the ability to make more informed strategic decisions. By reducing reliance on manual processes, eliminating transcription errors, and being able to extract and analyze large amounts of data quickly and accurately, companies can increase productivity, improve workflows, and provide better customer service. A document automation solution such as Wenda AI Document Processing is essential to keep pace with digital transformation and achieve greater market competitiveness.



1. See the article by Inkit titled Automated Document Generation in 2022 & Beyond: Technology, Standards, and Market
2. See the article by Datagraphic titled How Does Automation Help Boost Employee Productivity?
See the report by Goldman Sachs, (J. Briggs, D. Kodnani), The Potentially Large Effects of Artificial Intelligence on Economic Growth, 2023
4. Ibidem